Measurement Systems Analysis (MSA) January 25 2012
Measurement Systems Analysis is fourth in our series of webinars on the ASQ Automotive Division’s curriculum on the five core tools. This webinar provides an overview of the Automotive Division’s approach to the subject. Similar to other ASQ courses, MSA balances theory and practice. It is consistent with the MSA 4th Edition manual. Why wouldn’t we want to be able to trust our measurements? MSA studies provide answer to very specific questions. The trick is, make sure you ask the right questions.
Presenter: Mark A. Morris M&M Consulting
Advanced Product Quality Planning (APQP) February 8 2012
Advanced Product Quality Planning is the fifth and final webinar in our series on the ASQ Automotive Division’s curriculum on the five core tools. This webinar provides an overview of the Automotive Division’s approach to the subject. Similar to other ASQ courses, APQP balances theory and practice. It is consistent with the APQP/CP 2nd Edition manual. We’ve talked about the risk reduction tool required to demonstrate that your product is minimal risk to you and your customers. We’ve studied FMEA, SPC, and MSA. APQP is the planning needed to make all happen – product realization.
Presenter: Mark A. Morris M&M Consulting
The Juran Trilogy February 29 2012
In Dr. Juran’s seminal text, Managerial Breakthrough published in 1964, he outlined the beginning of many of the universal principles that have led to methods like Six Sigma. The universal were concepts that were founded in research and practice that when applied to any industry, any product, any country, all work the same way. Mr. Joseph A. De Feo, CEO Juran Institute and Sr. ASQ Fellow will present this webinar. Joe will provide an easy and pragmatic explanation of how the trilogy is alive today.
Presenter: Joseph A. DeFeo, President and CEO of Juran Institute, Inc.
Recorded Webinar Video (ASQ Automotive Division members only)
How do I keep my job during difficult times? April 4 2012
During tough economic times, many corporations are cutting their Quality Departments putting you at risk of losing your job. What can you do to protect your department and your career? What skills do you need to prove to your employer that you are valuable? Lastly, why are corporations cutting back on quality? Our speaker will discuss these questions and provide some lessons learned from his upcoming book on how to keep your job in turbulent times.
In this presentation, Mr. DeFeo, President and CEO of the Juran Institute will discuss how to re-evaluate your skills and make changes to safeguard your future within your organization; and how the future of quality affects your job.
Presenter: Joseph A. DeFeo, President and CEO of Juran Institute, Inc.
Lean Six Sigma Does Improve the Top and Bottom Line in Most Organizations. October 10 2012
For many customers, the service landscape of recent years has become almost unrecognizable as they navigate company websites and voice response systems, wait for delayed shipments only to receive the wrong goods or become frustrated over language barriers in their discussions with
suppliers' service reps. These experiences don't do much to build customer satisfaction and loyalty. As some customers say, there is poor service out there or if it's there, it's broken. Despite many companies' struggles to operate profitably and respond to customers' needs, there are organizations doing it right. In fact, some companies are delivering benchmark quality service to their customers. It’s still about the customer first.
In this webinar, Joe DeFeo, President and CEO of the Juran Institute shares how today's service leaders managed the bottom line and improved performance so they could achieve breakthroughs in service quality to compete in the global marketplace
Presenter: Joseph A. DeFeo, President and CEO of Juran Institute, Inc.
Innovation Tools applied to Problem Solving Process. November 7 2012
How many times have you heard a problem solver say “We know the root cause now but haven’t come up with a corrective action concept that we can get implemented”? Brainstorming methods encourage people to generate ideas but when implementable concepts are needed fast to address more complex requirements this approach may not be enough.
Harry will discuss ways to look at your own company’s approach and offer insights on how to increase your leverage of the talent you have using methods taken from up-front innovation practices to produce implementable corrective action concepts faster and thus close those stalled projects.
Presenter: Harry. B. Flotemersch Shainin LLC